Effective Date: May 15, 2026
Website: www.epagoutdoor.com
Company Name: En plein air Gallagher Outdoor Inc.
Mailing Address: 68 Woodland Hill, Perth-Andover, NB E7H 5H5, Canada
Contact Email: elowe@epagoutdoor.com
Phone: +1 (506) 273-3636
1. Introduction and Scope
En plein air Gallagher Outdoor Inc. (hereinafter referred to as “EPAG Outdoor”, “we”, “us”, or “our”) operates the website www.epagoutdoor.com (the “Site”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors and customers (“you”, “your”) of our Site, in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant regulations.
By accessing our Site, creating an account, placing an order, or otherwise interacting with our services, you consent to the practices described in this Privacy Policy. This policy applies to information collected through the Site, email, telephone, or other direct contact with us.
2. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”). The categories of information we may collect include:
- Identifiers: Your name, billing and shipping postal address, email address, phone number, IP address, device identifiers, and account username.
- Commercial Information: Records of products or services purchased, obtained, or considered (e.g., your shopping cart history, order details, purchase history), customer service requests and communications, and product preferences.
- Internet or Network Activity: Information on your interaction with our Site, such as browsing history, search history, clickstream data, and information regarding your interaction with our website, advertisements, and emails (e.g., pages visited, time spent, links clicked). This may be collected via cookies and similar tracking technologies.
- Payment Information: Credit/debit card number, expiration date, and security code are processed directly by our secure, PCI-DSS compliant third-party payment processors. We do not store full payment card details on our servers.
- Communication Content: The content of any messages, reviews, or inquiries you send to us via email, contact forms, or phone.
3. How We Collect Your Information
- Directly From You: When you register on our Site, place an order, subscribe to our newsletter, contact customer support, participate in a survey or promotion, or post a product review.
- Automatically Through Technology: As you navigate our Site, we may use cookies, web beacons, log files, and similar technologies to collect certain information automatically from your browser or device.
- From Third Parties: We may receive information from service providers (e.g., analytics providers, advertising networks), social media platforms (if you interact with us there), and payment processors.
4. How We Use Your Information
We use the Personal Information we collect for legitimate business purposes, including:
- To Fulfill Your Orders: To process and deliver your purchases, manage your account, send you order and shipping confirmations, and provide customer support.
- To Communicate With You: To respond to your inquiries, send you important administrative information (e.g., updates to our policies), and, with your consent where required, send you marketing communications about new products, special offers, and newsletters.
- To Improve Our Site and Services: To analyze Site usage trends, personalize your shopping experience (e.g., recommend products), troubleshoot technical issues, conduct research and development, and improve the functionality and security of our Site.
- For Marketing and Advertising: To deliver targeted advertisements on our Site and on third-party websites, measure the effectiveness of our marketing campaigns, and manage our promotions.
- For Security and Fraud Prevention: To protect the security and integrity of our Site, detect, prevent, and investigate fraudulent or illegal activities.
5. How We Share Your Information
We do not sell your Personal Information. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., courier companies), data analytics, email delivery, hosting, and marketing services. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Obligations and Protection: To comply with applicable laws, regulations, legal processes, or governmental requests; to protect the rights, property, or safety of EPAG Outdoor, our customers, or others; and to enforce our Terms of Service or other agreements.
- Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as a business asset.
- With Your Consent: In other situations where we have obtained your explicit prior consent.
6. Data Retention and Security
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting requirements).
We implement and maintain commercially reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption for data transmission, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices (Access, Correction, and Withdrawal of Consent)
Depending on your jurisdiction, you may have certain rights regarding your Personal Information. As a Canadian company adhering to PIPEDA principles, we recognize your rights to:
- Access and Correction: Request access to the Personal Information we hold about you and request corrections if it is inaccurate or incomplete.
- Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions. You can withdraw marketing consent by using the “unsubscribe” link in our emails or by contacting us directly.
- Data Deletion: Request the deletion of your Personal Information, subject to certain legal exceptions where we are required to retain information.
- Limit Use: Request that we limit the use of your sensitive Personal Information.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request.
8. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience, analyze Site traffic, and for advertising purposes. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.
9. Children’s Privacy
Our Site is not intended for individuals under the age of majority in their province/territory of residence (typically 18 or 19). We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.
10. International Transfers
Your Personal Information may be processed and stored in countries outside of Canada, including the United States, where our service providers are located. These countries may have data protection laws that differ from those in Canada. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through contractual safeguards with our service providers.
11. Links to Third-Party Websites
Our Site may contain links to other websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of every website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The updated version will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
En plein air Gallagher Outdoor Inc.
Attn: Privacy Officer
68 Woodland Hill
Perth-Andover, NB E7H 5H5
Canada
Email: elowe@epagoutdoor.com
Phone: +1 (506) 273-3636
For inquiries related to your orders or general customer service, please use our standard contact channels on the Site.