Effective Date: May 15, 2026
Website: www.epagoutdoor.com
Contact Email: elowe@epagoutdoor.com
Mailing Address: 68 Woodland Hill, Perth-Andover, NB E7H 5H5, Canada
Customer Service Phone: +1 (506) 273-3636
1. Introduction
Thank you for choosing EPAG Outdoor for your adventure needs. This Shipping Policy details our procedures, timelines, rates, and terms for delivering your orders of premium outdoor gadgets from our website to you. We are committed to ensuring your durable, lightweight, and quality gear reaches you reliably.
2. Processing Time
- All orders are processed within 1-3 business days (Monday to Friday, excluding Canadian national and provincial holidays) after payment verification.
- Orders placed after 12:00 PM AST (Atlantic Standard Time) or on weekends/holidays will be processed the next business day.
- During promotional periods or major sales, processing times may extend slightly. We will notify you via email if significant delays are anticipated.
3. Shipping Destinations & Carriers
We primarily ship within Canada and the continental United States. We may offer limited shipping to other international destinations; please check your cart at checkout for available options and rates.
Our primary shipping partners include Canada Post, UPS, and FedEx. The carrier and service level are selected based on your location, package size/weight, and the shipping method you choose at checkout.
4. Shipping Options, Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your shipping address, package weight, dimensions, and the selected service level. The following table outlines our standard options for domestic Canadian shipments (from our fulfillment center in Perth-Andover, NB):
table
| Service | Estimated Delivery Time (After Shipment) | Typical Use/Conditions |
|---|---|---|
| Standard Ground | 5-10 business days | Most orders across Canada. |
| Expedited | 3-7 business days | Faster delivery for most provinces. |
| Express | 1-3 business days | Priority delivery (e.g., courier services). |
| Local Pickup | Ready in 1-2 business days | Available for customers near Perth-Andover, NB. You will be notified via email when your order is ready for pickup at our location: 68 Woodland Hill. |
- Note: Delivery estimates are provided by carriers and are not guaranteed. Remote or northern regions may experience longer transit times.
- US & International Orders: Delivery times and rates will be displayed at checkout. Customers are responsible for any customs duties, taxes (e.g., HST, GST, PST, US import taxes), or brokerage fees, which are not included in our shipping charges or product prices.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking page. You can use this to monitor your package’s progress. If you do not receive a tracking email within 5 business days of placing your order, please contact us at elowe@epagoutdoor.com.
6. Shipping Address & Accuracy
- You are solely responsible for providing the correct and complete shipping address at checkout. Please double-check it before submitting your order.
- EPAG Outdoor is not liable for packages lost, delayed, or misdelivered due to an incorrect or incomplete address provided by the customer.
- If you need to correct an address immediately after ordering, email us as soon as possible at elowe@epagoutdoor.com with your order number. We will attempt to update it before shipment but cannot guarantee changes once processing has begun.
7. Shipping Delays & Force Majeure
While we strive to meet all estimated delivery times, unforeseen events may cause delays. These include, but are not limited to:
- Severe weather conditions.
- Carrier logistical issues.
- Customs clearance holdups for international orders.
- Events beyond our reasonable control (natural disasters, pandemics, etc.).
We will communicate any known, significant delays impacting your order.
8. Damaged or Lost Packages
- Damaged Upon Delivery: If your package appears damaged upon receipt, please refuse the delivery if possible or note the damage with the carrier upon receipt. Contact us within 48 hours at elowe@epagoutdoor.com with photos of the damaged package and product, and your order number. We will work with the carrier to resolve the issue and send a replacement or process a refund.
- Lost in Transit: If your tracking information shows no movement for an excessive period (e.g., 10+ business days past the estimated delivery for domestic shipments), please contact us. We will initiate a trace with the carrier. If the carrier declares the package lost, we will ship a replacement or issue a refund.
9. Order Changes, Cancellations & Returns
- To change or cancel an order, contact us immediately at elowe@epagoutdoor.com or +1 (506) 273-3636. We can only accommodate requests if the order has not yet been processed for shipping.
- For returns after receiving your order, please refer to our separate Refund and Returns Policy. Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
10. Contact Us
For any questions regarding shipping, your order status, or this policy, please contact our customer service team:
En plein air Gallagher Outdoor Inc.
68 Woodland Hill
Perth-Andover, NB E7H 5H5
Canada
Email: elowe@epagoutdoor.com
Phone: +1 (506) 273-3636 (Monday-Friday, 9:00 AM – 5:00 PM AST)
We appreciate your trust in us to equip your adventures. Elevate Every Hike, Camp & Climb with gear built to last.